Refund policy

1. Return and Refund Policy

Return Window You have [NUMBER, e.g., 14, 30] calendar days from the date your order is marked as delivered to initiate a return for a refund. If [NUMBER] days have passed since your item was delivered, unfortunately, we cannot offer you a refund or exchange. Eligibility for Returns To be eligible for a return, your item must be: In the exact same condition that you received it. This means no new scratches, dents, bends, creases, surface wear, or any other damage not present at the time of original shipment. In its original packaging. Accompanied by proof of purchase (e.g., your order number, invoice).

Specific Conditions for Collectible Cards: Raw (Ungraded) Cards: Must be returned in the original protective sleeves, top loaders, or magnetics they were shipped in. Any attempt to alter, clean, or grade the card after receipt will void the return eligibility. Graded Cards (Slabbed): The graded encapsulation (slab) must be intact, unopened, and show no signs of tampering, cracking, or damage not present upon original delivery. Returns will not be accepted if the slab is compromised.

Sealed Products (e.g., Booster Boxes, Packs): Must be returned in their original, factory-sealed condition. Opened sealed products are not eligible for return. Non-Returnable Items: Gift cards are non-returnable. Any items marked as "Final Sale" or "As Is" are non-returnable. Items that have been damaged post-delivery due to customer mishandling or negligence.

How to Initiate a Return To start a return, please contact us at [Your Customer Service Email, e.g., mbcreeves107@gmail.com] with your order number and a detailed reason for the return. Please do not send your item back to us without first contacting us and receiving return authorization.